FAQ’s
We've done our best to try and think of everything you could possibly ask us. Check out the FAQs below and feel free to contact us if we left anything out . . . . .
Does the tour still happen if it's raining or snowing?
Yes, the tour will still run in the rain or snow but in the chance that you don't feel safe you are welcome to cancel and reschedule your tour for another time. If we find the weather to be too dangerous for a tour you will be notified and your money refunded.
Do I need my ID?
Yes, all tour participants are required to have on them and available to show to our team a valid unexpired form of ID. Valid forms of ID include a state issued drivers license, passport, or any other official government issued form of identification. Additionally, any participant may be asked to show their ID at any of the breweries we visit by the brewery's staff.
Is there a dress code?
Close-toed shoes are highly recommended for certain parts of the tour and shirts are required for the entire tour.
Is there a non-drinker rate?
Yes! It's the exact same tour minus the beer samples. After you select your tour time and date you will see an option for a non-drinker ticket.
Are any N/A options available?
Yes! An N/A Tasting Ticket is available for any of our Tour experiences!
Can I pre-game before the tour?
Short answer is no. Your tour may be terminated if anyone in your party shows signs of intoxication upon your tours pick-up without warning or refund. Please DO NOT pre-game.
How long does a tour last?
A typcial tour will last around 2.5-3 hours.
Is there an age limit to go on a tour?
On our public tours, yes. You must be at least 21 with a valid ID. If you book the bus for a private event, all ages are welcomed but consumption of alcohol is only permitted for individuals 21 or older.
Can I purchase merchandise at the breweries?
Absolutely and it's highly encouraged!
Can I purchase or fill a growler/crowler?
Yes, but it must be left on the bus for the remainder of the tour, and cannot be consumed during the tour. Please note, not all Knoxville breweries fill growlers.
How much beer is served on the tour?
Approximately three 4oz. samples of beer per brewery.
Can I purchase additional alcohol outside of the samples provided?
You are welcome to purchase an additional pint or sample outside of what is provided by Knox Brew Tours as long as it does not leave the establishment in which it was purchased and is consumed within the time frame of the tour's schedule. If you choose to purchase additional alcohol, the bartender/server may require a valid ID for the individual and other potential individuals consuming said purchase.
Is the tour wheelchair accessible?
Unfortunately, not at this time. We are happy and willing to assist in any way to make this tour work for any person but at this time our vehicles are not outfitted for safe transportation for individuals who are wheelchair dependent.
Are there gift certificates available?
Yes there are! CLICK HERE to purchase one today.
What is the refund/cancellation policy?
Any cancellation one full week prior to your reservation will be fully refunded. Tours canceled within the week of your tour will be made available to the public for resell. If purchased you will be fully refunded your initial reservation. If your tickets are not resold, you are responsible for the full amount of your reservation. If a tour is canceled by Knox Brew Tours for any reason, a full refund will be issued immediately. Private tours may cancel without penalties two weeks prior to their reservation but will be charged a full deposit if canceled within two weeks of your scheduled tour.
Where can I park?
All of our public tours begin at Knox Brew Hub, we recommend the Locust Street, Walnut Street, or Market Street public garages. All are located only a few blocks from Knox Brew Hub, usually have spaces available, and is free after 6:00 PM and on the weekends. Please make sure to read all signs and notices to avoid being ticketed or having your vehicle towed. If you have any uncertainty about where you parked, please don't hesitate to ask one of us when we check you in before the tour.
Disclaimer: Due to special events and sporting events located in or near downtown we can not guarantee that the above information is ALWAYS accurate. Please plan ahead and don't hesitate to call us if you have any questions. 865-951-6883
Do you offer special pick up/drop off points?
For our public tours we do not but if you book a private tour we can arrange a special pick up/drop off point. An additional fee may incur depending on distance.
Can I book the bus for a private tour?
Yes, for pricing and availablity please email us at contact@knoxbrewtours.com or CLICK HERE
Can I bring a growler and get it filled?
Absolutely! However, for insurance and legal reasons you can not open or drink from your growler at ANY point during the tour and/or while traveling in a Knox Brew Tours vehicle. Please note, not all of the breweries in Knoxville fill growlers.
Can I take photos?
Yes and it is encouraged, but please be considerate to the other people participating on the tour if you do. If you would like to avoid being photographed please let us know. If you post any of your pictures to social media please don't hesitate to tag us at @KnoxBrewTours on Facebook, Twitter, and Instagram.
Will there be bathrooms available during the tour?
Yes, every brewery that we will visit has a free and clean public restroom.
Will there be food available during the tour?
We will provide you with complimentary snacks and bottled water during transit. It is possible we might encounter some food trucks along the way but is not guaranteed. You are welcome to purchase additional food but please take into consideration the tour schedule when ordering from a restaurant or food truck. Food may be consumed on the bus during transit.
Can I drink beer on the bus?
Simply put, while on a Knox Brew Tours vehicle the answer is no. However please remember there will be 3 samples of beer included at each brewery. Additionally, you are welcome to purchase beverages outside of what we provide at your own cost as the tour schedule allows.
Is gratuity included?
Gratuity for our guides and drivers are not included in your reservation costs but are very much appreciated!
Anti-Harassment Policy:
Knox Brew Tours strives to provide an entertaining, educational and most importantly safe experience to all of its tour participants, employees and the staff and customers of the various businesses we visit during our tours. We have built a reputation for respecting the breweries we visit and it is that reputation that has allowed us the special access we have earned and extend to each of our tour participants.
It is for this reason that Knox Brew Tours has a zero tolerance policy when it comes to sexual or any other forms of harassment by a tour participant towards our employees, brewery staff members, other brewery guests or fellow tour participants. If a Knox Brew Tours’ employee observes a tour participant engaging in any form of harassment toward an employee of Knox Brew Tours, a brewery staff member, a brewery guest or another tour participant, or if a credible act of harassment is reported to Knox Brew Tours while on the tour, the offending tour participant will be asked to leave the tour immediately at his/her own expense and without refund. Additionally and when warranted, Knox Brew Tours reserves the right to notify proper authorities of any activity that could be in violation of local, state or federal laws.
Harassment refers to conduct that denigrates or shows hostility or aversion toward an individual including, but not limited to, slurs, jokes, and other verbal, graphic, written or physical conduct relating to an individual’s race, color, sex, religion, national origin, age, disability, veteran status or sexual orientation.
Sexual harassment refers to unwelcome sexual advances, requests for sexual favors, unwelcome or offensive touching, sexually provocative or abusive language and other verbal or physical conduct of a sexual nature.
We want all of our tour participants to have an enjoyable experience when taking a tour with us. You can help us achieve that by respecting our employees, the breweries and your fellow tour participants by not engaging in any forms of harassment while on a tour.
Feel free to email us at contact@knoxbrewtours.com or call us at 865-951-6883 with any further questions or comments. Cheers!
Last updated August 2, 2019.